Frequently Asked Questions

Seeking therapy can be daunting and a little overwhelming at first. It’s not easy meeting a stranger for the very first time to share intimate details about yourself. Just know how brave you are for taking this step to better your mental health and improve your life. You might feel a sense of uncertainty and confusion about what to expect in your first therapy session and you’re certainly not alone.

I encourage my clients to feel empowered and in control of the process of therapy. You are an active participant not a passive recipient of therapy and as such I am guided by you throughout our time together. I truly believe that you are the expert on you. But don’t worry, I will be guiding and facilitating the process so that you feel supported throughout our time together.

It’s so important to me that everyone I work with feels comfortable and so I have ensured that my therapy room exudes a sense of calm and safety. When you arrive to your first session, I will introduce myself and give you information about our confidentiality policy and help you make an informed decision about engaging in therapy.

The focus of the first few sessions is to better understand you and your needs. I will ask you questions about what has brought you to therapy including things such as your current symptoms, challenges you might be experiencing in your day to day functioning, your future goals and dreams and what you hope to gain from working together. I will also ask you a little bit about your past such as your upbringing, family history, schooling, past relationships and so on. Although your past does not define you, it does play a role in shaping some of your coping strategies and belief systems. Together, we then create a treatment plan that best suits your needs.

I really encourage you to spend a little bit of time prior to your first session and in between your therapy sessions in general to journal or write down quick notes on your mobile phone to help prompt what you want to discuss in session so that you get the most out of your session time.

Absolutely. We have a strict confidentiality policy that ensures your information is protected in the interest of your privacy. However, there are some exceptions to confidentiality such as the need for disclosure if there is an immediate and specified risk of harm to an identifiable person/s that can be averted only by disclosing information and if legally obligated to do so (i.e. a subpoena).

No, you can see a psychologist privately.

Click on the Book Free 15-minute call or Book Appointment button or email hello@zahraciardi.com

You can also text orcall Whatsapp +61413289574 during opening hours to book your session.

All sessions are usually 50-60 minutes unless otherwise specified/agreed upon

Please click on the “fees & rebates’” section above to read more about this.

Your private health fund may offer a rebate. Please refer to your health fund regarding details of your cover. We can provide you with a receipt that you can use for claiming if you are eligible.

Bank Transfer, Credit and Debit cards are all acceptable forms of payment. Cash may be accepted, please discuss prior to your session.

We understand that things come up, so you can cancel or reschedule your appointment with at least 24 hours’ notice. If it’s less than 24 hours’ notice, you will be charged for the appointment.

Providing us with 24 hours or more notice to cancel an appointment helps us to keep your session costs down, maximises our availability to clients and minimises lost clinical time.

I do not offer emergency service. I am not able to respond to urgent or emergency matters and our communication channels (Phone, SMS, Fax, Email) are not monitored outside of standard business hours (Mon - Saturday 9 am - 5pm).

For urgent concerns relating the mental health or other emergencies please contact the appropriate emergency services:

• Call 112 if in immediate danger (emergency number)

• Private mental health Clinic: Bali Mental Health Clinic (BMHC) +6282247240944 or ++6281999375225

• Public Mental Health clinic: Bangli Hospital +6236691521